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Anyone purchased from playasia before

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So does anyone have any experience with them? I've been trying to get a refund and an answer from there customer service for about three days now, they've answered me on one occasion but I had a dispute with them over the order due to them nt answering me in over a day. How long does it typically take to get a answer?

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    I have, but it does take long for them to respond. mine took 5-7 days

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