After the first 2 splash screens the game closes, was working just fine last night, anyone have any ideas as to why?

 

Thanks in advance.

 

 

 

 

 

 

 

Phone is the Samsung Galaxy S7 also tried it with the android emulator Nox and its doing the same there

I don't know why Union Cross crashed on your phone, but the reason it crashed on the emulator is because you can't play it on an emulator.

its seems to open fine on my old OnePlus one, could it be linked to the android version?

Hmm I have an Android Samsung S7 and it works fine, as you said this was a recent thing and it was working prior have you tried restarting your phone and making sure the app is closed completely? Also has your phone or game recently had any updates? You may need to reinstall the game as it too could be it didn't completely download part of the game data which is causing it to crash. Did you do anything different than you did last night?

Hmm I have an Android Samsung S7 and it works fine, as you said this was a recent thing and it was working prior have you tried restarting your phone and making sure the app is closed completely? Also has your phone or game recently had any updates? You may need to reinstall the game as it too could be it didn't completely download part of the game data which is causing it to crash. Did you do anything different than you did last night?

restarted my phone numerous times, restarted the internet, no updates to my phone and wasnt any updates for the game, between now and last time i may have charged my phone but that was about it, last night i was able to close the game and open it just fine over the time, just wont start today, no idea why and if i reinstall the game will i lose all of my current progress? havent had the chance to connect my facebook account to it yet

restarted my phone numerous times, restarted the internet, no updates to my phone and wasnt any updates for the game, between now and last time i may have charged my phone but that was about it, last night i was able to close the game and open it just fine over the time, just wont start today, no idea why and if i reinstall the game will i lose all of my current progress? havent had the chance to connect my facebook account to it yet

 

Do that, connect your account to your Facebook. Then, delete the application. You can download the application through the Google Play Store and restore your data from your Facebook account.

Edited May 14, 20178 yr by Guest

Do that, connect your account to your Facebook. Then, delete the application. You can download the application through the Google Play Store and restore your data from your Facebook account.

hard to do when the app wont open

hard to do when the app wont open

 

Open the app on your One plus One, and connect it to your Facebook account from that device. Then, delete the app from your S7.

Open the app on your One plus One, and connect it to your Facebook account from that device. Then, delete the app from your S7.

id still lose the account on my s7

id still lose the account on my s7

 

If your account is connected to Facebook, that doesn't matter. You can retrieve it by connecting through Facebook.

If your account is connected to Facebook, that doesn't matter. You can retrieve it by connecting through Facebook.

i cannot connect the account thats on my S7 since i hadnt done it before it started crashing, so if i were to connect my facebook to my OnePlus One my account would be lost

i cannot connect the account thats on my S7 since i hadnt done it before it started crashing, so if i were to connect my facebook to my OnePlus One my account would be lost

 

This is what it says in the official help page.

 

If you did not link you account with Facebook and need help recovering your account, please follow the steps below:

 

A) Create a new character on the device that you would like to recover to (in this case, your One plus One).

Alternatively..

B) Press the "contact" button, and set the Contact Category to "App-related" and the Contact Sub-category to "Lost Account".

This is what it says in the official help page.

 

If you did not link you account with Facebook and need help recovering your account, please follow the steps below:

 

A) Create a new character on the device that you would like to recover to (in this case, your One plus One).

Alternatively..

B) Press the "contact" button, and set the Contact Category to "App-related" and the Contact Sub-category to "Lost Account".

before doing that i suppose i better test to see if the issue will happen on my OPO first

What worked for me so far is downloading the newest update again without reinstalling the entire app. If you can't do it via the app store, there's always apkpure where you can download the newest one again without much of a risk. Unfortunately, there's not much else you can do since the general advice from support is always to reinstall the game. Without a backup, that's not a good option, that's why installing the update may be the only chance if it doesn't fix itself.

Have you tried clearing the cache too?

 

What worked for me so far is downloading the newest update again without reinstalling the entire app. If you can't do it via the app store, there's always apkpure where you can download the newest one again without much of a risk. Unfortunately, there's not much else you can do since the general advice from support is always to reinstall the game. Without a backup, that's not a good option, that's why installing the update may be the only chance if it doesn't fix itself.

Have you tried clearing the cache too?

cleared the cache didnt work, deleted the data and it loads up again before downloading the rest after the tutorial, still waiting to hear back from my 2 messages to square enix about this

 

 

so far my OPO is working fine, loading fine even after numerous closes, downloading the main part of the game again now on my S7

 

 

the game just wont work on my S7, started again to see if redownloading everything would fix it and after 1 day its back to crashing upon startup

 

 

finally square enix has replied to my email so lets see how that goes

I've had the exact same problem, got a Samsung S8 when it was released a few weeks back. I had a iPhone before and never had a problem but now I'm having to reinstall the game every day. It'll work for a day and then when I get up each morning It'll close down on start up. This is the advice that square sent me but none of its worked-

Close all other applications running in the background, and turn off any high-power-consuming wallpapers.

- Delete your web browser?s history, cookies, and cache.

- Since errors are more likely to occur when devices have little free storage space, please consider removing any unnecessary apps, images, sound/music, etc.

- Try turning off your device for a few minutes, and then restarting it.

- Please consult your device manufacturer or provider for more details on device troubleshooting

I've had the exact same problem, got a Samsung S8 when it was released a few weeks back. I had a iPhone before and never had a problem but now I'm having to reinstall the game every day. It'll work for a day and then when I get up each morning It'll close down on start up. This is the advice that square sent me but none of its worked-

Close all other applications running in the background, and turn off any high-power-consuming wallpapers.

- Delete your web browser?s history, cookies, and cache.

- Since errors are more likely to occur when devices have little free storage space, please consider removing any unnecessary apps, images, sound/music, etc.

- Try turning off your device for a few minutes, and then restarting it.

- Please consult your device manufacturer or provider for more details on device troubleshooting

here what square told me, yet to try it out cause phone is currently flat

 

Make sure you've cleared the cache and data of both the Google Play Store app and the Download manager. Here's how:

 

Visit Menu > Settings > Applications > Manage applications

Tab over to "All"

Select the Google Play Store app, and then tap "Clear data" and "Clear cache;" then, select Download manager and tap "Clear data" and "Clear cache"

 

You must be able to successfully sign into Google Talk to download Android apps on Google Play. Make sure your device is signed into Google Talk by following these steps:

 

Go to your phone's app launcher, and press the Talk or Hangouts app.

If you're already signed into Talk or Hangouts, press Menu, and then touch Sign out.

Launch the app again to sign in.

Cheers, I've just done that. Won't be till tomorrow till I know if it's worked coz I've already reinstalled it today so it should work until the morning now. It's good to know it's not just me that's having this problem tbh coz after I told square that their advice hadn't worked they basically told me there was nothing more they could suggest and to contact Samsung but if more people are having this problem maybe they might fix it.

so far got no fixes to be able to play the game again

Still back to having to reinstall it this morning

Still back to having to reinstall it this morning

any luck on your end?

 

 

starting to think its to do with automated backups, got mine turned off at the moment and reinstalled the game so gonna wait to see if it happens tomorrow

 

starting to think its to do with automated backups, got mine turned off at the moment and reinstalled the game so gonna wait to see if it happens tomorrow

after a few updates it stopped working, no idea now

You have to switch the app from internal storage to external storage. It's the app settings on your phone.

Edited May 26, 20178 yr by LovingDreamer Rodriguez