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Report a problem & list of known problems

Posted

Please report all problems/bugs/errors related to KH13.com on this topic, providing as much information about the problem as possible. We'll do our best to identify the underlying cause, and come up with a quick solution.

 

List of known problems:

 

- For some reason, cutscene number #2 in the Re:Chain of Memories Japanese & English cutscene archives does not work when given the correct title, "To Lose and Claim Anew". We have renamed this to "To Lose and Claim Ane-w" until we're able to find a fix.

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  • Looks like it's all fixed now, let us know if something's not fixed.

  • All issues with the chat will be gone in a few days time, since we're going to switch to a completely different chat system. Stay tuned!

  • This is a new feature-- I'll make a post about it in a moment.

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Chat keeps sending me pop ups on my desktop, then freezes, the whole site then crashing out. I have the current Chrome, and cleared my cookies twice. 

Help, please? 

  • Author

still cant use the quote option or paste things. are there any new developments as to why this is? are my windows and this sites typing system not compatible? when I log on to other computers I can do these things just fine. I can also paste things in chat and my status updates but not on forum topics. this has happened ever since I had a windows update. I use a Lenovo laptop. the update I had was windows 8.1

my system type is a 64-bit operating system, x64-based processor

 

Can you do so on other websites?

 

 

Chat keeps sending me pop ups on my desktop, then freezes, the whole site then crashing out. I have the current Chrome, and cleared my cookies twice. 

Help, please? 

 

Would seem like it's an issue with your computer.

Can you do so on other websites?

 

 

 

Would seem like it's an issue with your computer.

It's fresh from the shop, so no. 

my computer is fine on other websites I believe that my update did something to my computer concerning this websites IP.Board application 

  • Author

It's fresh from the shop, so no. 

 

Haven't seen anyone else report an issue like that. What type of computer do you have?

Haven't seen anyone else report an issue like that. What type of computer do you have?

Nvidia, running windows 7. 

  • Author

my computer is fine on other websites I believe that my update did something to my computer concerning this websites IP.Board application 

 

So you can do those things on other websites?

Nvidia, running windows 7. 

 

More info please.

So you can do those things on other websites?

 

More info please.

What info do you need? 

  • Author

What info do you need? 

 

RAM for one.

yes Its fine on other websites. I sent an email to ips the company that made the basics of this website so im going to hear from them soon because this isn't helping.

RAM for one.

Uhmm...

Not sure, but it's high: this thing was utterly rebuilt and updated when we bought it. 

  • Author

yes Its fine on other websites. I sent an email to ips the company that made the basics of this website so im going to hear from them soon because this isn't helping.

 

Wouldn't surprise me if the new version already includes a fix to your issue.

 

 

Uhmm...

Not sure, but it's high: this thing was utterly rebuilt and updated when we bought it. 

 

Not having issues like that with anything else?

Wouldn't surprise me if the new version already includes a fix to your issue.

 

 

 

Not having issues like that with anything else?

Just pop ups on chats from KH13. 

  • Author

Just pop ups on chats from KH13. 

 

Have you tried Chrome Notifications on other websites and extensions? 

Have you tried Chrome Notifications on other websites and extensions? 

No, i haven't. Should I disable it? 

Hello, I am new to the KH13 forum; I created an account specifically so that I could access page 3 and beyond of the website, however attemptingto access page 3 still gets me to the forum instead. This is very disappointing, as I cannot find the Hi-res CGI Poster for HD 1.5 and was hoping to find it in the past posts, however they seem to be lost forever at this point... unless you can fix it.

 

- Ken the KH fan

  • Author

Hello, I am new to the KH13 forum; I created an account specifically so that I could access page 3 and beyond of the website, however attempting to access page 3 still gets me to the forum instead. This is very disappointing, as I cannot find the Hi-res CGI Poster for HD 1.5 and was hoping to find it in the past posts, however they seem to be lost forever at this point... unless you can fix it.

 

- Ken the KH fan

 

Yes, we're aware. Thanks anyway.

  • 5 weeks later...

not sure if this happens in the forums proper as well (haven't tried it), but when I try to link a picture into my signature under the User CP the entire site... well, it doesn't :crash per se, it just kind of stops working. When I refresh the page everything goes back to what I had before the changes I tried to make. I'm using IE11, but that's never been a problem in the past. Any ideas?

 

EDIT: In addition, the site did the same thing when I just posted this message. The only difference was that my post was here when I refreshed.

Have to DP, because now the site completely crashes when I try to edit my previous post (ironically to say that it freezes when I try to edit said post).

Edited by AnsemTheWise

  • Author

not sure if this happens in the forums proper as well (haven't tried it), but when I try to link a picture into my signature under the User CP the entire site... well, it doesn't :crash per se, it just kind of stops working. When I refresh the page everything goes back to what I had before the changes I tried to make. I'm using IE11, but that's never been a problem in the past. Any ideas?

 

EDIT: In addition, the site did the same thing when I just posted this message. The only difference was that my post was here when I refreshed.

Have to DP, because now the site completely crashes when I try to edit my previous post (ironically to say that it freezes when I try to edit said post).

 

Screeenshot it please.

It just occurred to me (as I'm doing it, naturally) that I can't post a screenshot of the problem, as that IS one of the problems. Once again, the site froze. It's also probably of importance to note that I had to try to get a screenshot a few times, as the freezing totally tripped out Paint and the rest of my system.

EDIT: And I tried to quote you in that last post. Apparently that doesn't work for me either. (And I'm afraid to click Edit again. Hopefully this merges.)

My computer occasionally bluescreens on the forum page

  • Author

My computer occasionally bluescreens on the forum page

 

Does this occur on other forums? IP.Board ones in particular?

  • 1 month later...

Going to close this and let people create new topics for new problems for a while.

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This topic is now closed to further replies.

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